PROMOTING CUSTOMER CARE

In today's sophisticated market, quality of product or service is not on its own sufficient to maintain or expand market share. Improving customer relations is one of the vital means of keeping your customers. Customers are individuals; they need to feel that you care.

OBJECTIVES

At the end of the course, delegates should be able to:

• Identify the advantages of customer care
• Understand important customer care skills and how to use them
• Dealing with difficult customers
• Successful handling of complaint

Suitable for anyone who has direct contact with customers whether in person, on the phone or through paperwork e.g. sales, marketing, accounts, telesales, customer care, servicing and reception etc

Duration: ­ 4 hours can be extended to 6 hours